Terms & Conditions

PRICES

All prices are indicated in Euro (EUR, €) excluding the lawful Value Added Tax (VAT) of 2.5%. For shipping within Switzerland the VAT of 2.5% will be added. Prices are subject to change at times due to fluctuations in exchange rates, shipping costs and printing price increases and reductions. However we make great efforts to keep these changes to a minimum.

PAYMENT

We accept payments via either bank transfer or by using a Credit Card (Visa or Mastercard) via PayPal. Please note that you do not necessarily need to own a registered PayPal account in order to send payments with your credit card. We chose PayPal as our external payment service provider in order to offer the highest possible security to you when paying by credit card. Your credit card data will not be stored at our website www.vintageeagle.com. Payments via bank transfer have to be received within 10 days after order submittal (i.e. by pressing the ‘Submit order’ button). If you choose this option, please make sure that any bank transaction fees are paid by you. Otherwise, we won’t receive the full amount due and cannot ship the ordered items. In the event of any item, which you have ordered and paid for, becoming out of stock, we grant full refund in cash via PayPal or bank transfer.

VAT

Since we are based in Switzerland the Value Added Tax (VAT) of 2.5% will only be applied for shipments within Switzerland. All prices are indicated in Euro (EUR, €) excluding the VAT.

IMPORT DUTY

You may have to pay custom duties on import. These import duties vary from country to country and are not included in the indicated shipping costs.

ORDER

All orders are binding. You confirm your order by pressing the ‘Submit order’ button in our online store. After order submittal you will receive an e-mail from us that summarizes your order. If you do not receive this e-mail within one day after order submittal, please contact us. You can check the status of your order at any time by logging in to our website and clicking on ‘My Account’ in the menu on the right and then by clicking on the ‘Orders’ tab. You will receive another e-mail as soon as your items have been shipped to you.

SHIPPING

Stock items are normally dispatched within a few days of receipt of the order via the Swiss Postal Service. All items shipped to customers outside Switzerland are sent by airmail. Items shipped within Switzerland will be sent by surface mail. Depending on where the items have to be shipped, you will probably receive your order within 2 weeks after dispatch. However, the exact duration is subject to delays at customs and local delivery services. We therefore ask you to allow up to 28 days for delivery. Shipping costs are as follows (please note that one book weights less than 500 grams):

Total Weight Switzerland Germany Europe (excl. CH, D) Other Countries
1 to 500 grams 2.20€ 2.10€ 4.10€ 4.10€
501 to 1000 grams 3.70€ 2.90€ 7.70€ 7.70€
1001 to 2000 grams 6.70€ 4.60€ 11.70€ 11.70€
Above 2000 grams 9.70€ 6.70€ 15.70€ 15.70€


NON DELIVERY

Whilst we do try to dispatch orders promptly, please allow 28 days before enquiring. If a shipment has not arrived for more than 28 days after shipping date, we will start an inquiry at the Swiss Postal Service.

DAMAGED OR FAULTY ITEMS

Whilst we do try to provide a perfect service, problems may happen occasionally and there may sometimes be manufacturing faults in books which were not apparent at the time of dispatch. If you receive incorrect, damaged or faulty goods, please contact us within 28 days of receipt of your items, explaining the problem, so that we can advise you on the best course of action. You may contact us via the contact form at www.vintageeagle.com/contact. We cannot refund postage costs if items are returned without our approval. We may advise you to return the goods to us using the most economic method. We will of course replace the goods if you wish us to do so. If you are in Switzerland, we will provide a pre-paid label to enable you to return the item(s) to us without charge. For customers outside Switzerland, the cost of return postage for any damaged or faulty item will be refunded provided you have contacted us first, and have followed our instructions for the return. If we ask you to return incorrect items please ensure they are well packed, as damaged returns will not be accepted.

PRIVACY

We are committed to protect your personal data and not to share it with a third party. All your personal data will be treated confidentially. Vintage Eagle Publishing stores only data used for processing orders. If you are using this website, the web servers are registering impersonal usage data. These log files inform about your IP-address, visited pages, used browser, date, time and the requested files. In addition, we are using Google analytics in order to optimize our website for our customers. We will only send you a newsletter if you subscribed to our newsletter at www.vintageeagle.com/newsletter/subscriptions. You can unsubscribe from our newsletter at any time by clicking the corresponding link at the bottom of all our newsletters.

SECURITY

Your personal data (e.g. login name, password, address, etc.) are encrypted with proven SSL technology. Your credit card data will not be stored at Vintage Eagle Publishing’s website, as all payments are either conducted via bank transfer or via the secure external payment service provider PayPal. If you are using this website, the web servers are registering impersonal usage data. These log files inform about your IP-address, visited pages, used browser, date, time and the requested files. In addition, we are using Google analytics in order to optimize our website for our customers. We will only send you a newsletter if you subscribed to our newsletter at www.vintageeagle.com/newsletter/subscriptions. You can unsubscribe from our newsletter at any time by clicking the corresponding link at the bottom of all our newsletters.